By Consumer Reports: The thought of a multifaceted infotainment system that delivers navigation, music, phone calls, and more at the touch of a screen or turn of a knob sounds great. But not all systems are created equal. Our recent survey, which involved more than 58,000 vehicles, asked owners to give us the lowdown on what it was like to live with the infotainment systems in their vehicles. They told us—in great detail—which systems kept them satisfied, and which should be sent back to the drawing board.
#5: Kia Uvo: 57 percent very satisfied
Like sister company Hyundai, Kia has infotainment systems that use knobs and buttons along with a touch screen. We suggest splurging for the optional navigation system’s larger screen; a 2016 Sorento owner complains that the basic screen “is way too small, and the messages on it are even smaller.”
#4: GM (Chevrolet, Buick, GMC) MyLink/IntelliLink: 57 percent very satisfied
These high-ranked systems from Chevrolet, Buick, and GMC closely mirror Chrysler’s design. Screens are intuitive, most fonts are large, and there are multiple traditional knobs and buttons. Steering-wheel remote controls are comprehensive. Owners generally like using the OnStar system, which can call a live GM concierge for roadside assistance or to download directions straight to the navigation system.
#3: BMW iDrive: 60 percent very satisfied
BMW’s iDrive employs a console-mounted controller knob, although the latest version adds a touch screen and is easier to use than earlier iterations. Still, mastering iDrive takes some time. It’s super-reliable, with good Bluetooth connectivity. Owner satisfaction with Bluetooth and call quality is very high, as is the system’s thoroughness: “It is very comprehensive and tells me everything about my vehicle,” an owner says. An X3 owner added, “The learning curve is fairly steep, but the system is not bad once you get the hang of it.”
#2: Hyundai Blue Link: 63 percent very satisfied
Hyundai specializes in making intuitive systems. A 2015 Hyundai Sonata owner says he’s “amazed at how easy it works.” Other owners appreciated that the Genesis incorporates both a touch screen and controller knob. Hyundai’s quick-to-learn voice command and Bluetooth systems rank highest for owner satisfaction.
#1: Fiat-Chrysler Uconnect 8.4: 70 percent very satisfied
Its straightforward touch-screen design, combined with a few traditional knobs and buttons, helps make Chrysler’s Uconnect 8.4 infotainment system a favorite with consumers. Satisfaction with Bluetooth and voice commands—often sore spots with drivers—ranked highly. Don’t confuse the 8.4 with Chrysler’s lesser Uconnect systems, which have smaller screens, less capability, and a much lower satisfaction rating of 49 percent. With an infotainment system this good, it’s too bad very few Chrysler models are recommended by Consumer Reports.
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